Industry Claim Satisfaction Survey Ranks Chubb as Preferred Insurer for Property, Management and Professional Liability, Primary Casualty, and Cyber Claims Handling
Only Carrier to be Ranked Number One in More Than One Category

WHITEHOUSE STATION, N.J., March 9, 2020 — Commercial brokers and agents as well as risk managers selected Chubb as a top insurer when it comes to claims handling satisfaction in North America for property, management and professional liability, cyber and primary casualty coverages, according to the recently released Advisen Claims Satisfaction Survey. Advisen is an industry-leading provider of insurance data, media and technology solutions for the commercial property and casualty market.

The survey represents businesses from a variety of industries and of all sizes and is weighted slightly more toward large companies (greater than $1 billion in revenue) than small companies (less than $1 billion in revenue). Survey respondents’ evaluations were based on the following distinct criteria:  good communication, flexibility in dealing with complex/contentious issues, equitable settlements, expertise, and accessibility.

“Providing an exceptional claims experience is foundational to the way Chubb operates,” said Mike Smith, Chubb’s Global Claims Officer. “We are honored by this recognition by brokers and clients, as it validates our efforts to continually improve the claims experience for our clients.”

In addition, Chubb was the only carrier to be ranked number one in more than one category. The company also placed in the top three in every business category, with the number one placement in five out of eight categories surveyed by brokers, agents and risk managers.

An infographic report can be found here.

About Advisen’s Claims Satisfaction Survey
The 2020 Advisen Claims Satisfaction Survey Report details how the industry is handling claims and identifies the carriers and TPAs that provide the highest quality claims services based upon a variety of claims handling best practices. The survey was administered by Advisen in October and November of 2019 and sent to 544 respondents, including risk managers and brokers/agents who answered a series of questions about their property, casualty, management/professional liability, and cyber claims experiences.

About Advisen
Advisen Ltd. equals success for insurance professionals, driving growth and profitability through the broadest platform of analytics and information services. Designed and evolved by risk and insurance experts, and used daily by more than 100,000 professionals, Advisen combines the industry’s deepest data sets with proprietary analytics and applications that drive the risk and insurance lifecycle. Advisen is headquartered in New York with offices in London. For more information, visit or call 212.897.4800.

About Chubb
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs more than 30,000 people worldwide. Additional information can be found at:

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