ACE Appoints Keith Higdon Vice President, Claims Data Analytics, ACE Global Claims

PHILADELPHIA--(BUSINESS WIRE)--ACE Group today announced the appointment of Keith Higdon as Vice President, Claims Data Analytics, Claims, ACE Group. In this newly-created position, he will support both ACE and ESIS, Inc., a risk management services company and member of ACE Group, in advancing and executing a claims data analytics strategy for each organization to more fully meet the evolving needs of its clients and support industry-leading claim capabilities.

Based in Chicago, IL, and reporting to Steven Laudermilch, Senior Vice President, Claims, ACE Group, Mr. Higdon will work collaboratively with ACE’s Predictive Modeling team, placing an emphasis on accessing data and transforming it into decision-making information, as a basis for implementing efficient and effective claims management to drive down clients’ total cost of loss.

In addition, Mr. Higdon will strategically use data to best serve multinational clients with claims across the globe by working with ACE’s Global Accounts division, which was launched in 2013 to service large multinational customers with complex underwriting and servicing needs.

“I’m pleased to welcome Keith to this key role, which represents ACE’s continued investment in our multinational claims operations. His extensive experience and successful track record in predictive modeling and client relationship building will enable ACE and ESIS to develop and deploy analytic solutions that drive improved claims efficiency, outcomes, and branding with current and prospective clients,” said Mr. Laudermilch.

Chris Maleno, Division President, ACE USA, commented, “This data analytics and predictive modeling-driven strategy will further enable ACE and ESIS to develop a deep understanding of our customer-centric and balanced approach that blends people, process, and technology, and the distinctive difference in the way we use data analytics to measure outcomes and pinpoint cost drivers of claims.”

With nearly 20 years of both data analytics and client relationship management experience, and expertise in both the Property and Casualty market and the TPA arena, Mr. Higdon most recently served as Senior Vice President at a North American leading provider of claims management services, where he coordinated a multidisciplinary team to identify new efficiencies for clients, including cost saving opportunities, new products and technologies. Prior to this role, he held various data analytics and evaluation, and business management roles at a global brokerage.

Mr. Higdon is a graduate of Northern Illinois University, where he received dual Bachelor of Science degrees in Sociology/Criminology and Anthropology. In addition, he was awarded a Master of Information Technology and Management (MITM) degree from Illinois Institute of Technology. Mr. Higdon serves as Chairman of the Advisory Board – Center for Employee Health Studies, University of Illinois at Chicago.

ESIS®, Inc. (ESIS) is part of ACE Group, providing claim and risk management services to a wide variety of commercial clients. ACE Group is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, ACE provides commercial and personal property and casualty insurance, personal accident supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. ACE Limited, the parent company of ACE Group, is listed on the New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 index. Additional information can be found at


ACE North America Communications
Carla Ferrara, 215-640-4744