ACE Private Risk Services Strengthens Its National Claims and Operations Capabilities with Key Executive Appointments

PHILADELPHIA--(BUSINESS WIRE)--ACE Group today announced new executive appointments in its high net worth personal lines insurance business, ACE Private Risk Services, naming Clyde Douglas as Senior Vice President, Claims, and Eileen Castolene as Vice President of Operations.

Based in Salem, VA, Mr. Douglas will be responsible for overseeing the Claims operations related to ACE Private Risk Services’ specialized home, auto, recreational marine, valuable collections, and umbrella liability insurance, which are sold through a national network of independent agents and brokers. He will report jointly to Mary Boyd, Division President, ACE Private Risk Services, and Frank Lattal, Senior Vice President, Chief Claims Officer, ACE Group.

Ms. Boyd commented, “We are pleased to bring Clyde on board in this critical role for ACE Private Risk Services. He has a strong track record of accomplishments in leading large Claims organizations and responding to the needs of high net worth clients when they need our help most. We are fully confident he will build on the strong reputation for claims service excellence that we already have.”

Mr. Douglas joins ACE from a national personal insurance carrier, where he served as the Chief Claims Officer. With nearly twenty years of insurance claims experience, Mr. Douglas has held a variety of leadership positions in the U.S. and Canada while working at four leading insurance companies. Prior to entering the insurance industry, he served in the U.S. Coast Guard for eight years. He is a graduate of Chapman’s School of Seamanship, located in Stuart, FL, and the U.S. Coast Guard Maritime Law Enforcement School, located in Charleston, SC.

Mr. Lattal added, “In addition to his deep understanding of high net worth clients, Clyde possesses a strong history of successfully analyzing organizational performance and capitalizing on opportunities to enhance teamwork and deliver a differentiating claims experience for clients. We are glad to welcome him to ACE.”

Based in Salem, VA, Ms. Castolene will be responsible for leading ACE Private Risk Services’ nationwide Agency and Billing Services Center, Billing Department, and ACE’s NewMarkets Insurance Agency. She will report directly to Ms. Boyd.

Ms. Castolene joins ACE from a national carrier, where she spent the last nine years in a number of senior operational leadership roles, including Vice President and General Manager for a Personal Lines Operations Center and as Regional Director for the company’s Western and Southwestern Regions in Middle Market and Specialty Programs. She holds a Bachelor of Science degree in Business Administration from University of St. Joseph, located in West Hartford, CT, and a Master’s degree in Organizational Leadership from Quinnipiac University, located in Hamden, CT.

“Eileen brings extensive operational knowledge, leadership skills, and experience to her new role at ACE Private Risk Services,” said Ms. Boyd. “We are delighted to have someone with such an impressive track record in managing successful operations centers join our team. Together, Eileen and Clyde represent the latest of a series of changes we have made over the past six months to further strengthen our organizational depth and breadth to better service our agents and clients. As we approach the fourth quarter of 2014, we believe we have the strongest group of proven professionals in our history.”

ACE Private Risk Services is ACE Group’s high net worth personal insurance business, which provides specialty coverage for homeowners, automobile, recreational marine, umbrella liability and collections insurance for financially successful individuals and families. Policies are issued by Bankers Standard Insurance Co., ACE Insurance Co. of the Midwest, and Atlantic Employers Insurance Co. Additional information can be found

ACE Group is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, ACE provides commercial and personal property and casualty insurance, personal accident supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. ACE Limited, the parent company of ACE Group, is listed on the New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 index. Additional information can be found at, or follow ACE on Twitter


ACE North America Communications
Carla Ferrara, 215-640-4744